Privacy Policy
Mopedo Privacy Policy Notice:
Your privacy is important to Mopedo.(the "Company", "we", "Mopedo", or "us").
Introduction:
Welcome to the Mopedo, your dependable companion in delivering you to your destination safely and quickly. We are dedicated to providing you with outstanding transportation while also protecting your privacy. This privacy statement is intended to explain how we gather, use, and safeguard your personal information. We believe that transparency and careful data processing are important for establishing confidence between you and our service.
Why This Privacy Policy is Important:
We value your trust and want to assure you that your privacy is a top priority. This privacy policy is more than a legal requirement; it also demonstrates our commitment to protecting your personal data when you use our website, https://mopedoelectric.in/, or the Mopedo mobile application (collectively, the "Mopedo Platform" or "Mopedo App").
Acceptance of Privacy Policy:By accepting the Customer provisions and Conditions, you agree to the terms and conditions of this Privacy Policy. Please read the following carefully to ensure that you understand our privacy standards. If you do not agree with our Privacy Policy, do not accept the Customer Terms and Conditions or use our Services. This Privacy Policy is incorporated by reference into the Customer Terms and Conditions.
Contact Us:If you have any queries regarding this Privacy Policy, please contact us at the email address listed on our website and/or Mobile Application.
This Policy specifically applies to:
Riders:
People who utilize a service or platform to request transportation, such as passengers in Mopedo, are referred to as riders.
Pilots:Individuals who provide transportation services, such as drivers in Mopedo service, are sometimes referred to as pilots.
Delivery persons:individuals who engage in providing delivery services.
Healthcare Users:Typically refers to individuals who access and utilize healthcare services. (for Ambulance Services)
WHAT INFORMATION DO WE COLLECT?
To ensure our platform's smooth and safe functioning, we must collect specific information from riders and drivers/pilots when operating a Mopedo app. We may gather the following types of data from riders and drivers/pilots, for the following reasons:
User information to be collected:
- Full Name
- Profile Data
- Gender
- Email Address
- Contact Details
- Payment Information
- Location
- Ride History
Other data collected by our app:
- Favorite Locations:
- Ratings and Feedback:
We collect favorite locations for your convenience and efficiency to streamline ride reservations and make your travel experience more enjoyable
Ratings and Feedback:We appreciate the feedback that you provide, and rating each journey on a 5-star Likert scale helps us improve and maintain the quality of our service, providing a better experience for all passengers.
How We Use Your Information:
Full Name :We collect your name in order to personalize your experience and ensure that our pilot can address you by your preferred name. This helps to make a more personalized and comfortable trip.
Profile Data :We use profile images of users and driver/pilot identification to personalize and enhance your travel experience, making your trips easier and more secure.
Gender :We have implemented technical and organizational safeguards to keep it safe from unauthorized access or disclosure.
Email Address :Your email address is collected so that we can send you crucial service-related information like ride confirmations, receipts, and notifications. It also allows us to better assist you with any support or billing issues
Contact Details:Your phone number will be necessary for communication between you and your driver. It enables us to communicate ride updates, allow driver-rider communication, and inform you when your ride arrives
Payment Information :We securely collect payment information during registration to ensure smooth transactions and effective billing for your rides
Location :We collect location data to provide accurate, fast service, allowing us to connect you with nearby drivers and improve your ride experience.
Ride History :Recording ride history assists in improving service, reviewing previous trips, and providing better assistance, all of which contribute to a better taxi experience.
Pilot/Driver information to be collected:
- Full Name
- Profile Data
- Contact Details
- Driver's license and vehicle registration details
- Insurance information
- Vehicle Details
- Background Check Details
How We Use Mopedo Pilot/Driver Information:
Full name:Personalized service. We gather driver/pilot names to improve rider-driver interactions and to give a more personalized and inviting experience on our app.
Profile Data :For rider assurance, Driver profile photos provide visual evidence of our driver's identification, increasing safety and trust in our service.
Contact Details:We collect driver email addresses and contact information to facilitate communication, deliver vital updates, and provide support as needed.
Driver License and vehicle Registration details:We collect vehicle insurance details for the following purposes:
Safety: Verifying that driver vehicles have valid and up-to-date insurance.
Compliance: Ensuring our driver vehicles comply with local and national regulations regarding insurance coverage.
To ensure a safe and comfortable journey, we collect vehicle information from the driver, such as make and model. This information assists us in matching you with the best transportation options.
Background Check details:To guarantee that drivers follow our company's safety standards as well as any legal responsibilities.
Location :We capture the driver's current location to efficiently connect them with nearby riders, decreasing wait times and optimizing the ride-sharing process.
Security & Safety
We use data to help keep our services and users safe, secure, and up-to-date.
1. Data Safety:
We use strong security measures to prevent unauthorized access, disclosure, or modification of your data. These safety precautions include:
Encryption: To avoid unauthorized interception, your personal and account information is encrypted during transit to our servers.
Access Control: We limit access to your data to authorized workers and third-party service providers who need access to operate and support the app.
Routine Security Audits: To detect and correct vulnerabilities in our systems, we undertake regular security audits.
2. Financial Data Security:
We recognize the importance of financial information. We protect your financial data when you make or receive payments using the Mopedo App by:
Trusted Payment Processors: We work with established third-party payment processors who follow industry-standard security measures.
3. Safety Measures:
We prioritize the safety of both passengers and drivers. We use a range of safety precautions, including:
4. Background Checks: To verify the suitability and safety of our driver partners, we undertake extensive background checks.
5. Communication: Passengers and drivers can interact via the app without providing personal phone numbers, offering an added layer of protection.
6. Safety features include: Our app includes some security features to improve our users' general security and well-being. To provide you with an extra degree of security, these features include real-time GPS monitoring, an emergency assistance button, and ride-sharing preferences.
Customer Support:
When users have problems with the app, such as booking issues, payment faults, navigation issues, and safety or security concerns when using the Mopedo App, please notify us right away. We respond quickly to such concerns by providing real-time communication and prioritizing our users' well-being.
Legal Factors and Privacy Safety Compliance
We are committed to ensuring your privacy and executing whatever laws are in effect. This section describes our service's legal constraints and privacy policies.
While using our taxi app, we get a variety of information. This may include your location information, contact information, payment information, and any content you create while using the app. We collect user data for a variety of reasons, including setting up rides, gathering payments, improving your user experience, and continuously upgrading the app's functionality.
Any modifications or changes to this privacy policy will be notified to you. Please review it on a regular basis to stay up to date. Please contact us at info@mopedoelectric.com if you have any questions or issues regarding your privacy or our legal policies.
Your privacy and legal rights are our top priorities at Mopedo. We are committed to protecting your data and obeying privacy standards. We value your confidence.
Privacy Policies for Third-Party APIs:
1. APIs and Third-Party Services:
For operations such as mapping, payment processing, communication, and advertising, we may use third-party APIs and services. According to their individual privacy rules, these third-party services may collect and process some information.
2. Information Shared to Third Parties:
When you use our app, your data may be shared with these third-party services for some functionalities to be enabled. This could include location data, payment information, and other information required for these services to work properly.
3. Policies on Third-Party Privacy:
We recommend that you read the privacy policies of any third-party services or APIs that we utilize. These policies will tell you about how these third-party services manage your data.
4. Security Procedures:
We take precautions to pick reputable and secure third-party services, and we monitor their privacy and security practices on a regular basis to ensure they are consistent with our commitment to protecting your data.
CHANGE OF INFORMATION AND ACCOUNT CANCELLATION
You are responsible for keeping the information you submit to us, such as your contact information supplied during account registration, up to date. If your Protected Information changes, or if you no longer want our Services, you can alter it on our member information page or contact us using the email address listed on our website or Mobile Application. We shall make reasonable attempts to implement the requested changes in our currently operating databases as soon as reasonably possible.
You can also cancel or change the communications that you have chosen to receive from the Services by following the instructions in an e-mail or by going into your user account and adjusting your communication choices.
If, after modifying or changing the information previously provided to Us, we find it difficult to grant you access to our Services due to inadequacy/inaccuracy of the information, we may, in our sole discretion, terminate your access to the Services by sending you a written notice to that effect to your registered email id.
If you want to deactivate your account or request that we no longer use your information to provide you with services, please contact us at the email address listed on your trip bill. We will keep your Protected Information and Usage Information (including geolocation) for as long as your account with the Services is active and as long as necessary to provide you with services. Even after your account is closed, we will keep your Protected Information and Usage Information (including geo-location, trip history, and transaction history) as needed to comply with our legal and regulatory obligations, resolve disputes, complete any activities related to account cancellation, investigate or prevent fraud and other inappropriate activity, enforce our agreements, and for other business reasons.
After a period of time, your data may be anonymized and aggregated, and then retained by us for as long as necessary to operate our Services successfully, but we will only use the anonymized data for analytic reasons.
Security:
The Secured Data and Its Application For the protection of your information, we use standard, industry-wide, commercially reasonable security procedures such as encryption, firewalls, and SSL (Secure Socket Layers). Regardless of how effective encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information you submit will not be intercepted while being conveyed to us via the Internet or wireless transmission, and any information you transmit to the Company is at your own risk. We recommend that you do not reveal your password to anyone.
Grievance Officer:
Mopedo Taxi App hereby appoints our Support Manager as the Grievance Officer in accordance with the Information Technology Act of 2000. If you have any complaints or issues about this privacy statement, the use of your protected information, or any other data, please email support@mopedoelectric.com. We value your input and are committed to resolving any difficulties you may have.
Policy Updates:
We constantly examine and update our security and safety measures in order to respond to evolving threats and satisfy the highest industry requirements. Any substantial changes to our security and safety rules will be reported to users.